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Warranty & Support
We are always here to help! You can count on us to provide care & maintenance information for your stove, timely updates about order status & delivery, and of course technical assistance with installation and use, both before and after the sale. We take pride in having become friends with many of our customers!
We offer a 1 year warranty on parts for all stoves that we sell. Here are the highlights:
Warranty obviously does not apply to natural wear and tear.
Warranty does not cover labor expenses.
It may take us up to 3 months to provide the requested part(s) however usually it's much faster
Where warranty applies it also means we ship the part(s) to you for free.
We reserve the right to request clear pictures of damage.
We do not require shipping the damaged parts back to us, unless at our expense.
We reserve the right to refuse a warranty claim where damage clearly arises from accident (stove was dropped etc), improper use (liquids were burnt in the stove etc), or anything else other than normal use